Common Questions

In addition to the listed resources, you still have US - real people that are here to assist you with your needs by phone, email, and fax.  In addition to excellence in Customer Service, we believe in giving you the best tools to make your purchase as educated as possible - the right product the first time.
1. Why my credit card statement shows the charge under City Home Granite Depot Inc., and not is a domain that is owned by City Home Granite Depot Inc.  When you purchase from, you are purchasing it from City Home Granite Depot Inc.
2. How can I track my order?

Once we have sent out your order, you will be notified of the tracking number provided by Canada Post/FedEx . Your order can be tracked online 24/7 by visiting or  Simply key in the tracking number to view the package's current status. Remember to check the accuracy of your email address that you have provided to us.

3. How do I return an item?

Please visit our Return Policy page.

4. How much does shipping cost?

You will find out the shipping cost as determined by Canada Post/FedEx at the check out process.

5. Is everything in stock?

We stocked our products. However, you will be notified if the product is unavailable.

6. How do I pay? 
If there is something that we might still assist with, click on Contact Us